Updated: 27 March 2026
Shipping Policy
Domestic Shipping Policy
Shipment processing time
All orders are processed within 3 working days, unless otherwise state via website notice or public holiday in the UK https://www.gov.uk/bank-holidays.
Shipping rates and delivery estimates
See Royal Mail website for details https://www.royalmail.com/sending/uk/ and https://www.royalmail.com/sending/international/
Local Delivery
Local delivery is only available to the following postcodes: SE19*, SE20*, SE22*, SE23*, SE25*, SE26*, SE27*.
Shipment to P.O. boxes or APO/FPO addresses
We will not ship to P.O. boxes or APO/FPO addresses.
Shipment confirmation and order tracking
We will send you tracking numbers and shipping confirmation as applicable.
Customs, duties, and taxes
Nuckley Rare Books is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Nuckley Rare Books is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
International Shipping Policy
We will ship to the all countries within Europe and Royal Mail World Zone 1, 2 and 3; excluding the following; Afghanistan, Algeria, American Samoa, Bangladesh, Belarus, Brunei, Burkina Faso, Burundi, Cameroon, Chad, Comoros, Egypt, Eritrea, Eswatini, Ethiopia, Gambia, Ghana, Grenada, Guinea, Guyana, Indonesia, Iran, Iraq, Israel, Jamaica, Kenya, Kiribati, Kuwait, Kyrgyzstan, Lebanon, Liberia, Libya, Malawi, Malaysia, Maldives, Mali, Mauritania, Morocco, Myanmar, Nigeria, Oman, Pakistan, Palestinian Territory, Papua New Guinea, Qatar, Russia, Saint Vincent and the Grenadines, Samoa, Saudi Arabia, Senegal, Sierra Leone, Solomon Islands, Somalia, South Sudan, Sri Lanka, Sudan, Syria, Tanzania, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Tuvalu, Uganda, United Arab Emirates, United States (US), United States (US) Minor Outlying Islands, Uzbekistan, Yemen, Zambia and Zimbabwe.
Countries that are subject to sanctions
The UK Government’s dedicated sanctions website https://www.gov.uk/guidance/uk-sanctions provides useful information, including links to relevant information, published by the United Nations (UN) and the European Union (EU).
Over recent years these countries have included those listed below. However, the list changes and you should check a country’s status before ordering.
Countries that are subject to LGBTQA+ policy restrictions
Nuckley Rare Books is committed to operating in a manner that reflects our company values, as well as the safety and wellbeing of our customers, partners, and staff. As a result, we reserve the right to decline or cancel orders for shipment to destinations where local laws or government policies create significant ethical, legal, or safety concerns in relation to human rights.
This includes, but is not limited to, countries or territories where LGBTQ+ identity, status, or expression is criminalised or subject to state-sanctioned persecution. In such cases, we will not dispatch goods and will issue a full refund where payment has already been made.
Our list of restricted destinations may change without notice as global conditions and laws evolve. If you are unsure whether we can ship to your location, please contact us before placing an order.
Returns Policy
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Several types of goods are exempt from being returned.
Additional non-returnable items:
* Gift cards
* Items marked “SOLD AS SEEN”
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery
Refunds (if applicable)
In the event of a refund, where possible the value of the book at time of purchase will be refunded to the same credit or debit card account used to make the initial payment. If the customer paid in cash and is unable to travel to Crystal Palace, suitable arrangements will be made to the convenience of the customer.
Upon receipt of the returned item(s), Nuckley Rare Books will immediately make arrangements to process the refund. This should take between three and five working days to clear.
The item(s) should be returned to Nuckley Rare Books in the exact state that they were initially delivered. Nuckley Rare Books will cover the cost of the return of any items that have arrived not as described on our website. For all other items, the customer is expected to deliver the book back to us at their own expense.
If you’ve done all of this and you still have not received your refund yet, please contact us at books@nuckley.me.uk.
Sale items (if applicable)
For sale items within 14 days from receiving them, for a full refund of amount paid on sale, excluding postage.
Exchanges (if applicable)
Nuckley Rare Books does not accept exchanges.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 76 Sylvan Road, London, SE19 2RZ, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.